跨境电商邮件回复常用模板有哪些

跨境电商邮件回复常用模板如下：①客人投诉收到的货品是破损的但没有提供可以证明的照片；②客人没写具体原因就申请退货；③客人投诉收到的货品有零部件缺失；④客人自己买错了item，需要安排退货；⑤客户投诉由于物流的原因，迟迟没收到货；⑥回应客人的好评。接下来小编就来给大家介绍一下。

跨境电商邮件回复常用模板有哪些

①客人投诉收到的货品是破损的但没有提供可以证明的照片：

Dear____,

Thanks for your email and sorry for the late reply.We need some additional information for this case, which is key to the result.Could you please send us the pictures of the damaged items/parts you mentioned?Therefore, we can process a replacement request for you as soon as possible.Hope you can understand and look forward to your prompt reply.If you have any further questions, Please feel free to contact us.

Thanks and best regards!Lily

②客人没写具体原因就申请退货（这个亚马逊经常有）：

Dear____,

Thanks for contacting us and sorry for keeping you waiting.Could you please provide more details about the reason why you need to return the items?Perhaps we can help to solve the your problems before the return.If you have any further questions, Please feel free to contact us.Look forward to your reply.

Thanks and best regards!Lily

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③客人投诉收到的货品有零部件缺失：

Dear ____,

Thanks for contacting us and sorry for keeping you waiting.Could you kindly please highlight the missing parts on the attached manual?Perhaps we can send you the replacement parts to solve the problems.If you have any further questions, Please feel free to contact us.Look forward to your reply.

Thanks and best regards!Lily

④客人自己买错了item，需要安排退货：

Dear _____,

Thanks for contacting us and sorry for keeping you waiting.Could you kindly please find a courier to return the item to us?Another option, we can arrange a collection that will charge____.Please let me know, when you make your decision.

Thanks and best regards!Lily

⑤客户投诉由于物流的原因，迟迟没收到货：

Dear____,

Hope this email finds you well!Firstly, I do apologize for the delay of delivery, due to uncertain factors, for example, enormous parcels in the warehouse or the mistakes of delivery companies, this situation happened sometimes.I will contact the delivery company and confirm the current state of your parcel.Once I get the latest news about your parcel, I will contact you in no time.I do appreciate that if you have patience for my process in this delivery.

Have a nice day!

Thanks and best regards!Lily

⑥回应客人的好评：

Dear____,

You are welcome.It is my pleasure to provide the best service for you.If you have any further questions, Please feel free to contact us.Have a nice day!

Thanks and best regards!Lily

以上便是跨境电商邮件回复常用模板有哪些的介绍，希望能帮到广大外贸人。