国外客户最关心的问题是什么
做外贸，最重要的是可以解决自己客户面临的问题，特别是那些客户最关心的问题，可是，如何才能知道客户最关心的问题是什么呢，本次，小编就来给大家介绍下。
国外客户最关心的问题是什么
01第一：生产线的情况和质量控制政策，所遵循的国际生产标准，最好能够提供照片显示生产流程和产品。
提供以下话术：
Our production line is one of the best in our industry. It’s imported from Italy and assembled only 3 years ago. And our highly defined production procedure will make sure the quality is stable and satisfied.
Our internal production standard is made as per international standard, no matter ASTM or EN or JIS. Talking about the thickness tolerance, the waviness control, we are even strict and only allow half of the international standard.
We have serious quality control policy and we inspect every batch out of the factory and we try to stop anything which is not complying with the contract delivering to our client.
02第二：实际产品的包装以及产品附带的质保书证书。
提供话术：
We are well known for our excellent quality in the market. Please find the attached finished products pictures and MTC for your reference. We have enjoyed repeating orders from many clients who trust us for years, and it is all about stable quality.
We are very serious about quality inspection and we try our best to stop any defective products from being shipped. Once we found any quality issue, un-qualified products, we will replace them at any cost.
外贸人如果希望寻找客户，可以使用格兰德外贸平台的搜索引擎获客功能，只需要输入产品词并选择目标市场，即可获得大量关联域名，随后可以导出或是继续跟进。
https://www.x315.cn/customers/searchengine?share=QZONR
03第三：运输过程中对货物的保护以及运输的快捷性。
运输过程中的保护：We pay attention to every section which may affect the client’s shopping experience, and packing is definitely one of them. We always give the best packing and shipment to make sure cargo is well protected.
运输的快捷性确保：We always try to ship the material/cargo by the first available vessel in the market. Actually we enjoy tight relationship with multiple shipping companies and cargo agent, due to regular and bulk shipment orders. In this way, we can always guarantee a on time shipment.
04第四：你的履约能力是否尊重合同是否具有契约精神
We understand once the contract is signed, it’s singed. We are not supposed to change the price or shipment date or payment term or any other terms after confirmation. The spirit of contract is the foundation of a mutual benefits cooperation.
05第五：出了问题以后的补偿政策，你是否有足够的能力去解决问题和补偿客户的损失
We do compensate our clients for any quality issue. Even though it rarely happened. We treat clients’ satisfaction over anything. We will not hesitate to cover your loss caused by the quality issues. But you don’t have to worry too much because we know it’s better to avoid any defective products being shipped to our clients. As I explained earlier, we always put inspection before cargo left our factory warehouse.
06第六：你公司过往的销售规模
We sold quite well this year, I can say we have just created a record and reached the historical height of sales. In terms of sales amount, we are among the top 10 from China. Our main markets include M.E, Europe and Africa.
07第七：最好提供类似客户在同一区域的类似客户的名录，给客户做一个参考，这样可以很好地打消客户的疑虑
Oh, BTW, we do have regular clients in the same area. I can provide you with some references so that you can call them and check our market reputation.
08第八：销售人员个人的专业程度，包括你工作年限，你的业绩的数量以及其他客户的介绍。
Regarding myself, I have done this job for 10 years and believe I’m quite experienced in this field. In order to serve our clients better and get trusted, I really spent a lot of time learning from our engineers and technical team.
以上便是国外客户最关心的问题是什么的介绍，希望能帮到广大外贸人。
