给国外客户打电话常用的话术
给国外客户打电话常用的话术如下：01、电话接通后的自我介绍；02、听不清声音或没听懂对方语言时；03、需要将电话转接给被联系人；04、介绍拨打电话的原因；05、给被联系人留言；06、询问什么时候可以联系上被联系人；07、确认重要信息；08、提前预约时间；09、提出请求；10、给出承诺；11、结束通话。本次小编就来给大家介绍。
给国外客户打电话常用的话术
01、电话接通后的自我介绍
This is Lily from ABC company.
Hello. This is Lily. I am calling to…
Good morning, Mr. Trump! This is Lily calling from ABC Company in Shenzhen. How are you?
Hello, Trump! This is Lily. How are you?
Hi. It’s Lily.（适用于通话方确定可以辨认出你声音的情况）
Hello/Good morning/Good afternoo
02、听不清声音或没听懂对方语言时
Would you mind slowing down?
Would you mind speaking a little more slowly?
Could you speak a little slower, please?
Can you speak more slowly please?
I’m sorry, could you please repeat that？
Would you mind saying it again?
I’m sorry – I didn’t catch that. Could you please repeat yourself?
I’m afraid I can’t hear you. Can you repeat that please?
The connection is very bad. Can you speak a little louder please?
Could you speak up, please?
Would you mind speaking up a bit? I can’t hear you very well.
I didn’t understand what you just said.
Just to clarify, you said…
I’m sorry – do you mean to say …
Please say each number separately.
03、需要将电话转接给被联系人
Can I talk to Mr. Trump, please?
Could I speak to Mr.Trump, please?
May I speak to Mr.Trump, please?
I’d like to talk with Mr. Donald Trump, please.
Is Mr.Trump free now?
Is Mr. Donald Trump available?
I’d like to speak to Mr.Trump, please.（适用于你确定通话就在的情况）
I am trying to contact Mr. Trump, is he available now？
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04、介绍拨打电话的原因
Mr. Donald Trump rang me this morning, and I was asked to call him back.
I’m phoning to…
I’m calling to…
I’m calling about…
The reason I’m calling is…
I just wanted to ask…
Could you please tell me…?
Hello, this is Lily calling from ABC Company. I just wanted to check that you received our invoice for last month.
Could you check for me, please?
05、给被联系人留言
Can I leave a message?
Could you ask him to call me back, please?
Could you have him return my call tomorrow?
Could you please take a message? Please tell her/him that…
I’d like to leave her/him a message. Please let her/him know that…
Yes. Thank you. Please tell him Lily called. Ask him to call me back at 666-666.
No thanks. I’ll call back later.
Please tell him I’ll be available on Thursday at 9:00.
Yeah, tell him Lily called.
06、询问什么时候可以联系上被联系人
When is a good time to call him/her?
When is she/he going to be back?
07、确认重要信息
Would you mind spelling that for me?
Could you spell that for me, please?
How do you spell that, please?
Let me see if I got that right. Your name is Obama, O-B-A-M-A, and your phone number is 666-666, correct?
08、提前预约时间
Shall we say January 20？
How about the following week?
Would the week of January 18 work for you?
09、提出请求
Could you send me an email with the detailed requirement?
Do you mind sending me the Specification Data again, please?
Can you redirect me to …?
Can you redirect me to someone who can help?
Can I get his/her contact information?
Can I get his/her email address/phone number?
10、给出承诺
I’ll update the quotation for you as soon as I get back to office.
I’ll send you the report as soon as possible.
11、结束通话
Thank you so much.
It’s been most kind of you to help me.
Right, then!
That’s all, I think.
Nice talking to you. Goodbye!
Have a nice weekend.
Please give Trump my regards.
Thank you very much for your help.
Thank you for your time.
以上便是给国外客户打电话常用的话术的介绍，希望能帮到广大外贸人。
