接听国外客户的电话英语
接听国外客户的电话英语有这些：第一.介绍自己；第二.电话信号不好或无法听清声音；第三.询问对方身份及来电原因；第四.对方打错电话了；第五.需要确认信息或帮助转接电话；第六.暂时无法提供相关信息；第七.要找的人暂时不在或无法接通；第八.结束通话。本次小编就来给大家介绍。
接听国外客户的电话英语
第一.介绍自己
Hello, ABC Company, Lily Speaking.
Good morning. ABC company, this is Lily.
Lily speaking, how can I help you?
第二.电话信号不好或无法听清声音
The line is very bad. Could you speak up, please?
I’m afraid I can’t hear you.
I am sorry, I didn’t catch that.
Could you repeat that again, please?
Can you hear me clearly?
第三.询问对方身份及来电原因
Who’s calling?
Could I ask who’s calling, please?
Who is speaking, please?
How may I help you?
Who would you like to speak to?
Where are you calling from?
Can you please tell me your company name, please?
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第四.对方打错电话了
I’m afraid we don’t have a Mr/Mrs/Miss (name) here.
I’m sorry. There is nobody by that name.\
I’m sorry. I’m afraid you’ve dialled the wrong number.
I’m sorry. I think you’ve got the wrong number.
Are you sure you have the right number?
第五.需要确认信息或帮助转接电话
Can I put you on hold for a moment, please?
Would you mind holding for just a moment?
If it is ok with you, I am going to put you on hold for a moment. I will see if she is available.
Hold on a sec. (备注: “Sec” 是 “second” 的缩写，是“Hold on a moment.”的另一种表达形式)
Can you hold on a moment?
Could you wait for a moment, please?
Can you hold the line, please.
Just a moment, please.
Just a sec.
Thank you for holding.
The line is free now. I’ll put you through.
I’ll connect you now/I’m connecting you now.
第六.暂时无法提供相关信息
I’m afraid I can’t give you that information.
Sorry, but I’m not allowed to give details about that.
I don’t have that information to hand. I’ll have to find it for you. Will it be ok to call you back in 30 minutes?
I’m not sure about that. Let me ask the sales manager. Can you please hold?
I’m sorry, I wasn’t working on that project so I’m not sure about it. Would you like me to put you through to the logistics department, I think they’ll be able to help?
第七.要找的人暂时不在或无法接通
I am afraid his line is engaged.
I’m afraid the line is engaged. Could you call back later?
I’m sorry, Mr/Mrs (name) is out of the office today.
Mr/Mrs (name) is out at the moment. Could you give me your name, please?
I’m afraid he/she is in a meeting at the moment.
She is away at the moment. May I ask who is calling?
I’m sorry, she/he’s not here today. Can I take a message?
I’m afraid he is not available at the moment. Would you like to leave a message?
I’m afraid he/she’s not available at the moment. Can I take a message?
I’ll give him/her your message as soon as he/she gets back.
If you leave a message, I will be sure to get it to him as soon as he is available.
Would like him/her to call you back?
I’ll let him/her know that you called.
第八.结束通话
Is there anything else I can help you with today?
Thank you for calling. I will make sure to give him the message.
Thanks for calling and have a great day.
I have a meeting soon so I have to run. (美国人经常表达为: “I have a meeting soon so I gotta run. “Gotta” 是 “got to” 或者“have to.”的简写。)
It was great to chat. I’ll talk to you again soon.
以上便是接听国外客户的电话英语的介绍，希望能帮到广大外贸人。
