与国外客户打电话常用的话术
与国外客户打电话常用的话术有这几种：第一.开场；第二.对方不在或正忙；第三.有事说事；第四.纠正对方的说法；第五.与买家确认重要信息；第六.没有听清买家在说什么；第七.当通话质量不好时；第八.挂电话时。本次小编就来给大家介绍下。
与国外客户打电话常用的话术
第一.开场
Hi, it's 你的名字 from 你的公司. May I (please) speak to Mr.Smith?
你好，我是x公司的xx，请问您是Smith先生吗？
第二.对方不在或正忙
Could you please take a message? Please tell her/him that…
I'd like to leave her/him a message. Please let her/him know that…
能否请您留个消息，告诉他……
When is a good time to call?
什么时候方便我再次来电？
When is she/he going to be back?
他什么时候回来？
Could you tell him/her that I called, please?
能否转告他我找过他？
Could you ask him/her to call me back, please?
能否转告他请他回电给我？
Okay, thanks. I'll call back later.
好的，谢谢，我待会儿再打来。
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第三.有事说事
I'm calling to ask about/discuss/clarify…
I just wanted to ask…
I'm calling about/because…
I'm calling to follow up on…
我打电话来是为了……
第四.纠正对方的说法
I'm sorry, but I think there has been a misunderstanding…
I'm sorry, but it's not quite right.
不好意思，但我想您有所误解……
第五.与买家确认重要信息
Let me see if I got that right.
When you say…do you mean…?
So if I understand you correctly…
Just to confirm, …
Just to clarify, you said…
I'm not sure I understand. Did you mean…?
再跟您确认一下，您的意思是……
第六.没有听清买家在说什么
I'm sorry, I didn't catch that. Could you please repeat yourself?
不好意思，我没听清，您能重复一遍吗？
Would you mind spelling that for me?
您能把这个拼写一下给我吗？
Would you mind slowing down?
您能说慢一点吗？
Would you mind speaking up a little bit?
您能说大声一点吗？
第七.当通话质量不好时
I'm sorry, could you speak up, please?
Would you mind speaking up a bit?
您能说大声一点吗？
I'm sorry I can't hear you very well.
I think we have a bad connection.
不好意思线路不好，听不清楚。
第八.挂电话时
I will follow up with the requested information soon.
我会尽快跟进您所需的信息。
I will keep you updated on our progress.
有新的进展我会及时通知您。
Thank you for your time. Have a great day!
谢谢，祝您愉快！
以上便是与国外客户打电话常用的话术的介绍，希望能帮到广大外贸人。
