价格报错后挽回客户的邮件怎么写
一般来说,我们给客户报错价格就需要立刻想办法挽回,而写邮件往往是最好的办法,本次, 小编就来给大家介绍下价格报错后挽回客户的邮件怎么写。
价格报错后挽回客户的邮件怎么写

1.及时发现错误,客户还未觉察
错误的价格报出去后,如果客户还没有做出回应,这个时候需要直接追加一封邮件进行解释,为自己的错误道歉,并且报出自己能接受的最低价格(当然这只是说辞,是不是最低,只有自己知道)!
遇到过这种情况,如能及时解释,会让客户感觉到虽然你犯错了,但是比较坦诚,比较有诚意合作,反而会留下比较好的印象,这里列举一封追发邮件供参考:
Dear XX,
This is Aaay, coco's general manager from XXX Company.(表明身份,总经理直接进行处理,表示对此事非常重视)
I must apologize for our fault. (表明自己的错误,有错就得道歉)
When coco sent you last offer, we made a serious mistake. The price for XX product should be 105 USD, not 85 USD.(简单明了阐述错误所在)
At that moment, I was on businees trip outside when coco telephoned me to get the offer for it. I should have checked the offer again before sending to you.(解释原因)
Sorry to make you so many troubles.(再次道歉)
To show our sincerity, I would like to give you our bottom price 100usd mt.(为了表示歉意,会给到最低价格)
Wating for your feedback.
Abby
从效果来看,还是不错的,一方面解释清楚了情况,另外一方面让客户感受到了重视。
不过话说回来,杜绝报错价是业务员在工作重要尽量避免的。
外贸人可以使用格兰德外贸平台的背调功能找出对方的关键决策人,直接与其沟通增大挽回概率。
https://www.x315.cn/background/email?share=QZONR

2.报错价格后的邮件沟通模版参考
参考一:
Dear XX,
So sorry for this abrupt email. I am quite sorry to inform you that we made a mistake in our offer. Kindly check the enclosed correct quotation.(诚恳表达,附上准确的报价)
Meanwhile, attachment 1 is our official apology letter. Attachment 2 is our formal analysis report and our corrective action.(一份正式的道歉函,责任人和领导签字表示重视,以及问题分析和解决方案报告)
In order to make up for this issue, we would like to offer 3% discoun.(自我让步)
Last but not the least, we are sorry for any inconveniences caused by this.(再次表达歉意)
Best Regards
参考二:
Dear XX,
I am so sorry to inform you that we offered the wrong offerin the previous email. Kindly check the attached final correct version.(诚恳表达,附上准确的报价)
Due to my personal carelessness, I made a wrong calculationand I feel quite ashamed about this but I will never make the similar mistakein future.(正式道歉及简单原因说明)
In order to make up for this issue, I have done my best tomake this order lead time 3 days ahead of time.(自我让步)
Last but not the least, we are sorry for any inconveniences caused by this.(再次表达歉意)
Best Regards,
以上便是价格报错后挽回客户的邮件怎么写的介绍,希望能帮到广大外贸人。