当新客户抱怨运费高怎么回复

1.Container shortage is amongst one of themajor reasons for swelling freight charges. It cannot be eased in the shorttime. I will check any possible solution to bring the freight rate down andupdate.

集装箱短缺是运费上涨的主要原因。短期内很难缓解。不过我会看看有没有任何方式可以降低下运费。

与此同时，要灵活变通，多询问几家靠谱的货代，海运贵，是否可以考虑铁路运输；空运贵，是否可以考虑走海运LCL.

2. 不妨让他自己去找货代，因为这是整个市场行情都这样，他去问了自然就知道：

We kindly suggest you could work with afreight forwarder in your country. Freight rate sometimes is more costeffective and it will be easier for your local clearance.

我们建议你找找你们那边货代。通常费用会更划算，并且清关方便。

3. 如果客户找了低价的货代，但之前没合作过的，来和你们压价：

Here is a suggestion, don't choose afreight forwarder with a particularly low price. Their shipping may have some illegal operations, which will bring you unexpected hidden risk.

如果外贸人希望寻找新客户，可以来格兰德外贸平台，根据自身的业务需求以及现状选择合适的产品使用。

https://www.x315.cn/?share=QZONR

4. 提供客户货物包装信息，以便客户和其他货代询价：

Please check the following details and geta freight quote from your forwarder:

*Total Cargo volume_总体积

*Port of loading装运港口

*Port of destination目的港口

*Total weight(kgs)_总重量

*Total Package_总包装件数

*Delivery incoterm运输条款如FOB

信息透明化，节省沟通成本，也能让新客户增添好感。

5. Actual Weight is exactly what the product weighs including packaging. Dimensional weight takes into account the volume, including length, width height of the package that you are shipping.

重货是产品加包装重量。抛货则是按长宽高的体积重量来计费。

（跟不明白体积重为什么那么高的客户解释）

6.Do you have any other cargoes from China? So we can send to your supplier's warehouse for consolidating the shipment.

你在中国还有其他货吗？我们可以送过去你其他工厂仓库拼装。

（适合体量不大，但是很纠结单独发运的客户)