Hello, I haven't received a response from you in quite some days, so I wanted to follow up on the reason behind the silence. If the issue is related to pricing, I'd be happy to try and arrange some discounts for you.If we were able to offer you some discounts, would that convince you to finalize the contract today?你好，我已经好几天没有收到你的回复了，所以我想跟进一下沉默背后的原因。如果问题与价格有关，我很乐意为您安排一些折扣。如果我们能给你们一些折扣，你们今天就能敲定合同吗？

承诺式逼单

Once you place your order, you will become our VIP Customer. Whenever we have new samples, we will ensure to send them to you first, allowing you to be the pioneer in testing the market.一旦您下订单，您将成为我们的VIP客户。每当我们有新的样品，我们将确保送他们给你第一，让你成为测试市场的先驱。If you can confirm your decision today, I'll go ahead and negotiate the price with my boss on your behalf. However, I need a definitive answer from you first. I don't want to secure the discounted price only to find out later that you need more time to consider. Let's make a decision together now, okay?如果你今天能确认你的决定，我将代表你去和我的老板协商价格。但是，我需要你先给我一个明确的答复。我不想确保打折后才发现你需要更多的时间来考虑。我们现在一起做个决定，好吗？

外贸人可以来格兰德外贸平台办理VIP，通过使用客户背调、市场选择、海关数据以及客户挖掘等功能快速提升自身业绩。

使用兑换码“天天爆单”可获得50元优惠。

www.x315.cn

二.利他思维，共情客户

抓住利他的精髓，关键在于设身处地地从客户的视角出发去审视问题，确保他们在这笔交易中能够清晰看到自身的利益所在。此外，主动为客户提供贴合其市场需求的产品推荐和个性化建议，不仅能够迅速拉近彼此的距离，还能充分展现你的专业素养和以客户为中心的服务态度。这样的做法不仅有助于建立信任，还能为长期合作奠定坚实的基础。

给客户发一些适合的资料/建议

That new model caters well to the preferences of the European market.这种新模式很好地迎合了欧洲市场的偏好。

适当共情客户，表示理解

It's perfectly understandable. When making a purchase, it's essential to consider multiple options and compare different products before making a decision. Even if I'm buying something, I too would look around and compare different offers.完全可以理解。在做出购买决定之前，考虑多种选择和比较不同的产品是非常重要的。即使我在买东西，我也会环顾四周，比较不同的报价。

三.挖掘痛点，提供方案

在谈判的深入交流中，通过积极主动地提出问题，我们能够巧妙地引导客户自我发掘其潜在的痛点与真实需求。通过反向追问的策略，我们能够精准地定位到客户最为关心的核心要点。随后，我们需迅速响应，即时提供针对性的解决方案，或是在后续工作中围绕这些关键点进行专项优化与改进，以确保我们的提案能够精准对接客户的实际需求，达成双赢的合作成果。

主动提问，了解客户关心点

What aspect do you value the most when working with us?在与我们合作时，你最看重哪一方面？

反向追问，深挖客户需求

We've noticed that some customers have mentioned that our prices seem higher compared to other suppliers. We genuinely appreciate your feedback and would like to understand the specific differences you perceive, so we can continuously improve and better serve our customers.我们真诚地感谢您的反馈，并希望了解您感受到的具体差异。

四.及时跟进，做好反馈

外贸需及时跟进，客户分类管理，定期维系，精准跟进促合作。

针对很久没下单的客户

It's been quite some time since we last communicated. Could you kindly share with us the reason behind not placing any orders with us recently? Your feedback is highly valued and essential for us to improve and maintain our relationship with you.我们好久没联系了。你能告诉我们最近没有向我们下订单的原因吗？您的反馈对于我们改善和维护与您的关系非常重要。

针对已经下单的老客户

Could you please provide us with some feedback on the recent order? We're eager to know in which areas we can improve to better serve you in the future. Your insights are invaluable to us.

以上便是提升外贸业绩的策略有哪些的介绍，希望能帮到广大外贸人。

声明:该作品系作者结合外贸、跨境行业经验、相关政策法规及互联网相关知识整合。如若侵权请及时联系我们，我们将按照规定及时处理

你可能还关注

2023-05-19