我的客户得新冠了，我该怎么样问候他比较好呢？
“有个客户不幸感染新冠了，我跟他的关系很好，他也经常照顾我的生意，我们之间跟朋友一样，有什么问候或者安慰他的语句吗？”
由于国外目前新冠肺炎肆虐，近期，小编经常能收到外贸人这样的提问，诚然，为了维护双方的关系，这么做是必要的，毕竟疫情总会有过去的一天，生意到时候还要接着做。
但如何把控问候力度，是外贸人都需要考虑的问题，如果问候的轻了，显得有些“阴阳怪气”，若是问候幅度较重，则会让人觉得比较悲观，所有，怎么说才最为合适，最让人感觉恰当呢？
本期，格兰德小编为大家准备了以下两大类问候方法：
一.当客户不幸感染新冠时，我们可以说：
I’m here to listen and talk whenever you need,even if that’s a year from now.
这句话是告诉客户，有任何不快随时都可以和我倾诉。
My deepest sympathies go out to you,my friend.May you find comfort and peace during this difficult time.Know that I’m here for you.
这句话是让客户明白，你会与他同甘苦，共患难，随时可以为他们提供支持，这对于心情不佳的人来说有奇效。
I can’t imagine how you must be feeling.If you need anything please let me know.
这句话可以增加你与客户的共情。
I know that you’re going through a tough time.I also went through this.I’m going to check in with you.
告诉客户，你会随时随地的给予他们问候。
How can I help you?
这句话大家都会，也许客户不需要帮助，但你的一句话能让他如沐春风。
I’m so sorry to hear this sad news.I’m thinking of you and your family at this time.Please let me know how I can help.
当你对客户表示慰问时，可以附上某一件是的具体建议，有可能他们正处于紧张状态，如果知道怎么处理，心情会缓和不少。
I know what you’re going through and if you need to talk I am here for you always.
如果你曾经也经历过，那么可以跟客户说一下你的经历，让他们知道，他们不是个例。
二.如果得知客户有关系近的人不幸因新冠离世时可以这样慰问：
I heard about your loss and I know that you’re going through a difficult time right now.I’m here.
这句话代表着你已经知悉此事，并表示非常难过。
Please accept my condolences on the passing of your partner.It is an honor to have known such a great person,and I will truly miss them.
万能语句，不分性别，不会留下问题，同时表明双方关系亲密。
Please accept my condolences on the passing of your partner.It is an honor to have known such a great person,and I will truly miss them.
如果你是从社媒知道的此事，想表达消息来源时可以这样说。
I am deeply saddened by the loss of your wife.She was a wonderful woman.I will check in on you later to see what you may need.
安慰逝者家属，让他们安心，以后你可能会前去帮忙（慎用）
I was deeply saddened to hear about your brother’s passing.Please offer my sincerest condolences to your family.You have my deepest sympathy.
向整个家庭表示哀悼，并且说明逝者对你的意义（同样慎用）
It’s ok to do whatever you feel you need to do to get through this difficult time.People will understand your grief and remember that there is no‘normal’.I just want you to remember that you have friends,and friends will understand that you are grieving at the moment and won’t judge you.Just remember that[Insert Name]will always be a part of your life;in your heart and in your thoughts.
当你跟某人关系特别好时，可以用这句话，提醒他们逝者永不被遗忘。
I am so sorry for your loss.I remember them when they did[Insert relevant memory].They were such a special person that I am sure you will all greatly miss.My thoughts are with you always.
这个表达非常个性，适用于让人忘掉悲伤，继续生活。当然悲剧刚发生时不建议使用。
以上便是比较适合发送的邮件，当然，小编希望外贸人永远不会遇到这种烦心事，用上这些句子，但有一点需要记住，疫情期间发送商务邮件，一定要再三筛查，没有问题再发出。
