货期延迟道歉信怎么写
很多时候，出现货期延迟这个问题往往都不是我们外贸人的原因，但若是想要维护好客户的关系，还是应该写一封道歉信给对方，本次，小编就来给大家介绍下货期延迟道歉信怎么写。
货期延迟道歉信怎么写
给客户写致歉邮件时，有几个方面要特别注意：
1、要求工厂给一个确切的交期，这个日期一定要达到。否则达不到下次还要再解释。没完没了的解释只会让客户对供应商的印象越来越差。
2、向客人道歉因为交期推迟给客户所造成的麻烦。
3、接着解释一下原因，但注意不要长篇大论。
4、向客户表明很珍惜双方的合作关系，希望没有对合作关系造成影响，今后将尽全力避免类似事件发生。
5、写完信，最好站在客户的角度看一下这个信件，换位思考是否明确解释了情况，真诚表达了歉意。
致歉邮件一般分为四步：
- Say you’re sorry. 邮件一开始就道歉。
- Offer an explanation of what happened. 解释问题发生的原因。
- Give a clear next step. 明确下一步。
- End on a positive note. 以积极的态度结束。
外贸人可以来格兰德外贸平台使用邮箱背调功能，找出客户的关键决策人，对其进行跟进提升订单成功概率。
https://www.x315.cn/background/email?share=QZONR
致歉邮件典范案例：
Mr. Wilson:
I am very sorry to inform you that the previous agreement signed between our company and your company clearly indicated that the upload time of this product was May 13. However, due to the errors in our artificial order arrangement, it was impossible to ship the product in accordance with the previous agreement. We hope to have in-depth communication with your company. After the understanding reached by your board of directors, we will still be able to do so. In order to complete this transaction, we will try our best to ship all our products to Dalian Port before May 16, and then ship them to your designated place.
This mistake is entirely caused by our company, so in order to compensate for the loss of your company in this transaction, we will give you a discount for ordering your products at 2% of the total price of the products. In addition, all additional charges in the sales process of this product are borne by our company. The product is transported to the corresponding port and to the designated place of your company. The transportation cost of this part of the product is from Our company is responsible for the maritime road transport industry. Our company will also pay the insurance fees in this transaction.
（尊敬的威尔逊先生：
非常抱歉的通知您，此前我公司和贵公司所签署的协议中表明产品上船时间为5月13日，但由于我方人为订单安排出现误差，导致在此次交易中，无法按照此前的约定将产品装运上船，希望和贵公司深入沟通，在贵公司董事会达成谅解之后，我们依然能够完成这笔交易，本次交易中我方会尽量赶在5月16日之前将所有产品运至大连港，此后上船运输到贵公司指定地点。
本次失误完全由我公司造成，因此为了能够弥补贵公司在本次交易中的损失，我公司会按照产品总价2%给予贵公司产品订购优惠，此外本次产品销售过程之中的所有附加费用都由我公司承担，产品运输至相应港口及运输到贵方所指定地点，这一部分产品运输费用从海运到路运皆由我公司承担，我公司也会支付本次交易中的保险费用。）
以上便是货期延迟道歉信怎么写的介绍，希望能帮到广大外贸人。
