We are sorry to hear that you have opened a dispute regarding the item(s)*** you have received. You can return the item(s) to us, and once we have received the item(s) we can provide you with a full refund.Please note that you will have to pay the shipping fee for returning the item(s). Below is our return shipping address information:

Contact name:

shipping address:

Zip Code:

Tel: (required)

Kind reminder:
A. Returned goods must remain intact and in perfect condition.

B. Remember to mark "Order No." and “Returned Goods" on the parcel.Please let me know the shipment tracking number once you have shipped the package. TKS.

翻译：

尊敬的客户：

很抱歉听到您提出关于***货物的争议，您可以将货物退给我们。一旦收到该货物，我们将会退回全款给您。请注意，您必须支付该货物退回去的邮费。以下是我们的退货地址的详细信息：包括收件人姓名，地址，邮编，电话等等。

温馨提醒：

A.请注意退回的货物必须是完好无损的。

B.记得在包裹上面标记“订单号码”和“退回货物”等字样。一旦您寄出该包裹，请告知快递单号，谢谢。

2.如何询问买家退货进度？

情景1：同意买家退货，外贸业务员应该发邮件询问买家退货进度。
Dear Valued Customer,

We have not yet received the item(s) you have sent back to us. Please provide us with the shipment tracking number and the shipping carrier’s website so that we can track the returned goods. We are looking forward to hearing from you soon.tks

翻译：

尊敬的客户，

我们至今还没有收到您寄回给我们的货物。请提供快递单号和货运公司的网站以便我们能够追踪到退回的货物。我们期待您的来信，谢谢

3.收到买家的退货，该怎么表达？

情景1.收到买家的退货，同意退款给买家，希望下次可以再合作。

Dear Valued Customer,

We have received your item(s) and will inform DHgate to apply the refund to you.We apologize for any inconvenience this may have caused. Welcome to our store again and we will offer you some discount in your new order.

Best Regards,

翻译：

尊敬的客户，

我们已经收到您的退货，将会通知xxx的客服将退款发给您。对此造成的不便，我们深感抱歉。欢迎您下次再来光顾我们的小店，我们会提供一些折扣给您哦，谢谢。

以上便是外贸客户想退货怎么回复顾客的介绍，希望能帮到广大外贸人。