外贸跟进话术

外贸跟进话术根据情况分为四类：1、如果发出去的邮件，客户没动静；2、如果发出去的邮件，客户没动静；3、如果老客户比较磨蹭，没有回复；4、激活只读不回的客户。下面小编就来给大家介绍。

外贸跟进话术

1、如果发出去的邮件，客户没动静

1) Are you the right person to talk about this? If I'm in the wrong place, could you point me in the right direction?

适合开发信后的跟进。请问你是对接人吗？如果不是，能麻烦你告知联系人方式吗？

2) ABC, DEF, GHI are some of the top names in this industry who use our products. Do you wanna check out the brief and quotation?

合开发信或者报价后跟进，列出知名合作伙伴，询问目标客户是否想要看简介和报价

3) Just reply 'yes' if you'd be interested in getting some more information and I'll send you a couple of docs over.

如果你这边有兴趣收到更多详情，请回复yes.

4) Did you have a chance to look over the quotation I sent last Friday? 请问你看到我上周五给你发的报价单了吗？*Do you have a chance to look over ..  比较委婉，不唐突

5) Did you receive my email about your required proforma invoice? Just in case, I'm bumping this up in your inbox.

关于你要求开具的合同，请问你收到邮件了吗？以防万一，我现在才发您一次。

6) Since I haven't heard from you since last week, I realize my email may have gotten lost in the slush pile, so I'm following up again.

从上周开始，就没收到你的回复。我意识到邮件可能进了垃圾邮箱。所以我今天再跟进下。*真的有这种可能，长期沟通的客户，有时候不知道为什么，邮件就进了垃圾邮箱，前面还会加个 {spam} 适用于经常沟通，突然无音讯的客户

外贸人可以来GladCC外贸内容社区，根据自身的实际情况与其他外贸人沟通交流，提升个人能力。

www.gladcc.com?shareCode=CWCTT

2、如果发出去的邮件，客户没动静

7) For this project, do you have an estimated time frame?

转移话题，问他在这个项目上，有没有大概的时间要求？

8) If there is any information lacking from our side which may assist your process, please let me know.

如果我们这边还需要补充什么信息的，请告诉我们。

9) I'm touching base again, because the products we recommended would be helpful for you to generate more sales.

我这边再联系你，是因为推荐的这些产品，可以帮你赢得更多的销售。

10) Just a friendly follow up about the advance payment for new order. Raw material cost fluctuate heavily recently. Kindly arrange at your earliest to lock the price.

这边想跟进下新订单的预付款。材料价格波动得很厉害。麻烦尽快安排，锁定价格。

3、如果老客户比较磨蹭，没有回复

11) Quick follow-up, any updates for the new order？

适合发给熟悉的客户，快速跟进一下，新订单单方面没有什么进展呀？

12) Any luck with the advance payment this week?

这周有可能安排定金嘛？

13) Just a kind reminder for your early confirmation on the contract.

温馨提醒下，合同请尽快确认。

14) A gentle reminder for below email as the raw materials keep going up. Please help finalize as soon as possible, thank you.

温馨提醒下以下邮件尽快确认，材料一直在涨。

15) How is the project coming along? Any updated progress?

项目进展怎样了呀？有什么更新不？

16) How's going? Any updates for us?

最近怎样？有什么进展嘛？

4、激活只读不回的客户

除了以上句型，还有：

17) I've attached another proposal for you to review. Please look it over and let us know about your thoughts.

当客户对原来报价或者方案一直没回复，尝试发下另外的方案或者推荐其他型号报价。

18) Since I haven't heard back from you. I have to assume there might be some issues on our business relationship. Please let me know if I can be of any help.

因为一直没收到你回复，我猜想我们合作上应该出现一些问题。能否告知下，我才能改进。

以上便是外贸跟进话术的介绍，希望能帮到广大外贸人。