遇到国外客户投诉怎么办

遇到国外客户投诉一般有三种处理方法：首先，合理应对；其次，保持耐心；随后，延后处理。接下来，小编就来给大家介绍。

遇到国外客户投诉怎么办

首先，合理应对

客户在投诉时通常很着急，也许会抱怨或者发泄情绪，这些都是十分正常的。业务员此时要做的就是尽快地回复，让对方感到你对这项问题的重视。这时如果是面对面的交谈，不要打断对方的陈述，要直视对方的眼睛表示你在认真倾听；如果在邮件中交流，互相看不到对方的表情，更应该在文字中表达出你的理解和歉意。可以这样回复：

Dear Sir，thank you for your message. We are very sorry about this, and we have received your advices and will be dealing with it shortly.

Dear Sir, we are very sorry about that. We will deal with it as soon as possible, please give us some time.

Dear Sir, we are very sorry that you are not satisfied with our products. Rest assured we will certainly seriously and solve all your problems and confusion.

更多外贸知识，欢迎来格兰德外贸平台知识库查询了解。

https://www.x315.cn/trade?share=QZONR

其次，保持耐心

面对客户的建议和要求，业务员要保持耐心和虚心，多问问题出在什么地方，主动记录和总结，对于能马上解决的，应迅速执行并道谢：

Thank you for your precious opinions and constructive suggestions.

You're quite right. We will solve it ASAP, and I will call you after that.

Thank you for telling me this problem, and we will take care of it right away.

随后，延后处理

对于暂时无法处理的，可以将情况详细记录下来并留下客户的联系方式，承诺会尽快解决：

We have recorded the situation. We will solve it ASAP, and I will call you after that.

For technical reasons, we can't solve it for the time being, but we promise to give you a satisfactory answer as soon as possible.

Please be assured that we will look into the matter.

总之，面对合理的投诉，态度要好，要让客户看到你的专业和执行能力，这样客户才能对问题最终会得到解决感到放心。

以上便是遇到国外客户投诉怎么办的介绍，希望能帮到广大外贸人。