外贸电话沟通话术
对于外贸人来说，若是在日常工作中想要通过电话的方式挖掘客户，就一定要熟练地掌握好沟通话术，所以，小编本次在给大家整理后，就来分享一下，希望能帮到各位。
外贸电话沟通话术
第一.打电话给前台
Hey, how are you doing? This is XXX speaking, my company is called XXX and we are a China-based trading company/ manufacturer...开场白更地道，更容易让谈话继续。I’d like to know if your company has import business at present.
第二.以请求转接采购部门试探有没有进口业务？
Could you please connect me with the purchasing department?/ May I know who is in charge of the purchase? / Who is in charge of imports? / Who is the decision-maker of international purchases? /
Can you please tell me who is the supply chain manager?
第三.咨询负责⼈的联系⽅式 / 分机号码 / ⼿机号码 / 邮箱
So Allen is the purchase manager, right? May I have his direct landline/ extension number / mobile phone number/ email address？
Please share his direct landline number/ extension / mobile number with me so that next time I don’t have to bother you again.
How do you spell his name?
第四.若有销售部门的分机号码，可以打过去由销售部门转接或介绍
Is this the purchasing department? Oh, I’m sorry for the wrong call. We are a supplier from China and I’m trying to reach your purchasing department. Do you know the extension number or direct landline by any chance?
外贸人可以来GladCC外贸内容社区，根据自身的实际情况与其他外贸人沟通交流，提升个人能力。
www.gladcc.com?shareCode=CWCTT
转接过去之后，30秒内搞定⾃我介绍。客户时间有限，交流机会难得，尽快说清楚，以便后续背调
- 我是谁？
Hi, this is XXX calling from ABC Company in China and we are a China- based trading company/ XXX manufacturer
-我供应什么，提供什么服务？
We are specialized in supplying high- quality XXX since 2001;We are one of the best XXX manufacturers in China;
- 我们的特⾊；
We supply excellent quality at a competitive price;
We may not be the cheapest in the market, but we do offer decent quality;
We are very strong in quality control and cargo inspection; therefore we leave no headache to our clients.
- 以提出诉求开启进一步沟通。
I’m calling to see if any chance we can be your supplier.
The purpose of this call is to find out if you may need our product/ service or not.
- 若对方愿意聊，此时可以进一步询问公司采购相关的信息
May I know what kind of products you are looking for?
以上便是外贸电话沟通话术的介绍，希望能帮到广大外贸人。
